Reception and telephone

In the category of reception, a distinction is made between receiving clients, which is regularly required, and receiving representatives, which the majority of veterinary assistants do only rarely or never, and answering the telephone.

Client reception

                                    

 

Client reception	% answers	% questionnaires	N
Never	4	4	3
Occasionnaly	10	10	7
Regulary	86	83	60
No answer		3	2

Receiving representatives

 

Receiving representatives	% answers r	% questionnaires r	N r
Never	18	17	12
Occasionnaly	43	40	29
Regulary	39	36	26
No answer		7	5

 

Telephone reception

 

Telephone reception	% answers t	% questionnaires t	N t
Never	11	11	8
Occasionnaly	16	15	11
Regulary	73	71	51
No answer		3	2

This is explained by the fact that the person in charge of the clinic deals with colleagues or pharmaceutical or pet food representatives. Answering the telephone is done mostly by veterinary assistants.